Privacy Policy
Effective Date: August 1, 2024
Miracle Mile Recovery (“we,” “us,” or “our”) is committed to safeguarding your privacy and ensuring the confidentiality of your Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), California state laws, and other applicable regulations. This Privacy Policy outlines how we collect, use, disclose, and protect your information, as well as your rights concerning your PHI.
By utilizing our services, including our website, you consent to the practices described in this Privacy Policy.
Information Collection and Use
We may collect personally identifiable information such as your name, phone number, postal address, email address, and other details you provide for treatment, billing, and to enhance your experience. This information is used solely for providing and improving our services. We will not use or share your information with anyone except as described in this policy.
Log Data
When you visit our website, we collect information that your browser sends, known as Log Data. This may include details such as your IP address, browser type, pages visited, and the date and time of your visit. This data helps us analyze and improve our services and website functionality.
Cookies
Our website uses “cookies” to collect information and enhance your experience. Cookies are small data files stored on your device. You can accept or refuse these cookies through your browser settings. However, refusing cookies may limit your ability to use certain features of our website.
Service Providers
We may engage third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related functions, or assist us in analyzing how our services are used. These third parties may access your personal information but are obligated to protect it and use it only for the purposes we specify.
Notice of Privacy Practices
Updated: August 1, 2024
This section outlines your rights under HIPAA and our responsibilities concerning your PHI.
Your Rights
- – Access Your Medical Records: Request access to your medical records in electronic or paper form within 30 days of your request. Fees may apply for copying.
- – Request Amendments: If you believe your medical information is incorrect or incomplete, you may request an amendment. If we deny your request, we will provide a written explanation within 60 days.
- – Receive Confidential Communications: Request that we communicate with you in a specific way (e.g., calling your home or office) or send mail to a different address. We will honor reasonable requests.
- – Request Restrictions: Request restrictions on how we use or disclose your PHI for treatment, payment, or healthcare operations. While we will consider your request, we are not legally required to agree to it.
- – Obtain an Accounting of Disclosures: Request a list of disclosures we have made of your PHI, excluding disclosures for treatment, payment, healthcare operations, or those made with your authorization. The first request is free; additional requests within 12 months may incur a fee.
- – Receive a Copy of This Notice: Request a paper copy of this Privacy Policy at any time, even if you have agreed to receive it electronically.
- – Delegate Authority: Appoint someone to act on your behalf, such as a medical power of attorney or legal guardian. We will verify their authority before granting access.
- – File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.
How We Use and Disclose Your PHI
- – For Treatment: To provide, coordinate, or manage your healthcare and related services. This includes sharing information with other healthcare providers who are treating you.
- – For Payment: To bill and receive payment for healthcare services you receive.
- – For Healthcare Operations: To support our business activities, such as quality assessments, employee training, and performance evaluations.
- – Public Health and Safety: To report health data, suspected abuse, neglect, or domestic violence, or to prevent or reduce a serious threat to anyone’s health or safety.
- – Legal and Compliance: To comply with court orders, subpoenas, or requests from law enforcement or government agencies.
- – Organ and Tissue Donation: To support organ or tissue donation processes if applicable.
- – Research: Under certain conditions, we may use or share your information for health research.
- – Worker’s Compensation: To comply with worker’s compensation laws.
- – Other Situations: With your explicit written consent, we may share your PHI for purposes not listed above, such as marketing or sale. You may revoke consent at any time in writing.
De-Identified Information
De-identified information is health information that does not identify you and cannot reasonably be used to identify you. We may use or disclose de-identified information without restriction.
Security
We value your trust in providing us your personal information and strive to use commercially acceptable means to protect it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Links to Other Sites
Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
California Residents’ Privacy Rights
California residents have specific privacy rights under the California Consumer Privacy Act (CCPA) and other California privacy laws:
- – Shine the Light Law: California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for direct marketing purposes. This request is free and can be made once per year.
- – Right to Request Removal of Posted Information: If you are under 18 and a registered user of our site, you have the right to request the removal of content or information you have publicly posted. Submit a written request with proof of California residency to the contact information below.
Questions and Complaints
If you have any questions about our privacy practices or if you believe your privacy rights have been violated, please contact our Privacy Officer using the information below:
Privacy Officer
Miracle Mile Recovery
15910 Ventura Blvd Ste 1719, Encino CA, 91436
(310) 905-9682
Info@MiracleMileRecovery.com
Alternatively, you may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.
